Flights resume after unprecedented global IT crash wreaks havoc

Planes were gradually taking off again Saturday after global airlines, banks, and media were thrown into turmoil by one of the biggest IT crashes in recent years, caused by an update to an antivirus program.

Planes were gradually taking off again Saturday after global airlines, banks, and media were thrown into turmoil by one of the biggest IT crashes in recent years, caused by an update to an antivirus program.
Planes were gradually taking off again Saturday after global airlines, banks, and media were thrown into turmoil by one of the biggest IT crashes in recent years, caused by an update to an antivirus program.  © Unsplash/Artturi Jalli

Passenger crowds had swelled at airports on Friday as dozens of flights were canceled after an update to a program operating on Microsoft Windows crashed systems worldwide.

By Saturday, officials said the situation had returned virtually to normal in airports across Europe – specifically vital were flights to France, as Paris prepared to welcome millions for the Olympic Games starting on Friday.

Multiple US airlines and airports across Asia said they had resumed operations, with check-in services restored in Hong Kong, South Korea, and Thailand, and mostly back to normal in India, Indonesia, and at Singapore's Changi Airport as of Saturday afternoon.

Microsoft estimated Saturday that 8.5 million Windows devices were affected in the global IT crash, adding that the number amounted to less than one percent of all Windows machines.

"While the percentage was small, the broad economic and societal impacts reflect the use of CrowdStrike by enterprises that run many critical services," it said.

Microsoft said the issue began at 3 PM EST on Friday, affecting Windows users running the CrowdStrike Falcon cybersecurity software.

CrowdStrike apologizes for "unprecedented" global IT outage

In a Saturday blog post, CrowdStrike said it had released an update on Thursday night that caused a system crash and the infamous "blue screen of death" fatal error message.
In a Saturday blog post, CrowdStrike said it had released an update on Thursday night that caused a system crash and the infamous "blue screen of death" fatal error message.  © Yuichi YAMAZAKI / AFP

In a Saturday blog post, CrowdStrike said it had released an update on Thursday night that caused a system crash and the infamous "blue screen of death" fatal error message.

CrowdStrike said it had rolled out a fix for the problem, and the company's boss, George Kurtz, told CNBC that he wanted to "personally apologize to every organization, every group, and every person who has been impacted."

The company also said it could take a few days for a full return to normal.

Reports from the Netherlands and Britain suggested health services might have been affected by the disruption, meaning the full impact might not yet be known.

Media companies were also hit, with Britain's Sky News saying the glitch had ended its Friday morning news broadcasts, and Australia's ABC similarly reporting major difficulties.

Australian, British, and German authorities warned of an increase in scam and phishing attempts following the outage, including people offering to help reboot computers and asking for personal information or credit card details.

Banks in Kenya and Ukraine reported issues with their digital services, while some mobile phone carriers were disrupted and customer services in a number of companies went down.

"The scale of this outage is unprecedented, and will no doubt go down in history," said Junade Ali of Britain's Institution of Engineering and Technology, adding that the last incident approaching the same scale was in 2017.

According to CrowdStrike's Saturday blog, the issue was "not the result of or related to a cyberattack."

Although CrowdStrike had rolled out a fix, many experts questioned the ease of such a process.

Experts have said the incident should prompt a widespread reconsideration of how reliant societies are on a handful of tech companies

Cover photo: Unsplash/Artturi Jalli

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